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Answer to your questions

How long will shipping take, and what are the costs?

Delivery time is between 3-7 working days and is FREE worldwide

What are the most important materials used?

  • Fibers: Most artificial fur is made from synthetic fibers, primarily a blend of polyester and acrylic, which are petroleum-based. Other materials like cotton and wool can also be used to create the fibers or the backing. 
  • Construction: The synthetic fibers are attached to a base fabric. This can be done by: Knitting: This is the most common method, often using a jersey knit, where the fibers are looped onto a backing to create a durable but soft fabric. Weaving: Fibers are woven onto a backing. Tufting: The fibers are punched or inserted into a backing material. 
  • Finishing: After the initial fabric is created, it goes through several finishing steps to enhance its appearance and feel: Shearing: The fibers are cut to a uniform length. Heat and chemical treatments: A process using heat, silicone resin, and other chemicals improves the stability and softness of the fibers. Coloring: The fibers can be dyed and patterns can be enhanced to mimic specific animal furs. Electrifying: A heated cylinder is used to comb and polish the fibers to increase shine. Brushing: The fibers are brushed to open them up and create a softer, fluffier effect. 

Quality and characteristics

  • Softness and resilience: High-quality faux fur is soft and the fibers bounce back into shape after being touched. 
  • Density: A higher density of fibers is often a sign of better quality. 
  • Durability: The way the fibers are attached to the backing is crucial for durability and preventing fiber shedding. 

Is my payment secure?

  • Encryption: Sensitive data (like credit card numbers) is converted into unreadable code (ciphertext) using protocols like Secure Sockets Layer (SSL) and Transport Layer Security (TLS) while it's transmitted between your browser and the merchant's server. This ensures that even if the data is intercepted, it remains unintelligible to unauthorized parties.
  • Tokenization: This technique replaces sensitive payment information with a unique, meaningless identifier called a "token". The actual card details are stored securely in a separate, highly protected "vault." Only the token circulates during the transaction process, so if a merchant's system is breached, the stolen tokens are useless to fraudsters.
  • Multi-Factor Authentication (MFA): This adds an extra layer of security by requiring users to provide two or more forms of verification to confirm their identity or authorize a payment. This might include a password (something you know) and a one-time code sent to your phone or a fingerprint scan (something you have/are).
  • Secure Payment Gateways: These are specialized services that act as a secure bridge between the customer, business, and banks to facilitate transactions. They employ various security measures, including encryption and fraud detection, to ensure the safe processing of payments.
  • Fraud Detection and Prevention Systems:Businesses use advanced systems that monitor transactions in real-time using machine learning and behavioral analysis. These systems flag or block suspicious activities, such as unusually large purchases or transactions from an unfamiliar location, helping to prevent fraud before it occurs.
  • Industry Standards and Compliance: The Payment Card Industry Data Security Standard (PCI DSS) is a set of mandatory rules that all businesses processing, storing, or transmitting credit card information must follow. Adherence to these standards significantly reduces the risk of data breaches and ensures a secure environment.
  • Consumer Protection: Most credit card providers offer robust consumer protection, such as zero-liability policies for fraudulent charges, meaning the customer is not responsible for losses due to fraud. This encourages trust and confidence in using credit cards for online payments.
  • Regular Updates and Monitoring: Systems and software are regularly updated with security patches to address known vulnerabilities and protect against evolving cyber threats. Continuous monitoring and security audits further help in detecting and responding to potential threats quickly. 

What are the customer service hours and contact methods.?

We offer 24-hour customer service, typically through a combination of phone support, live chat with a representative, or an AI-powered virtual assistant that can escalate to a human agent when needed.